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Stirling Mortgages Privacy Policy
Stirling Mortgage Network Limited (Stirling Mortgages) is a UK-registered company. We provide a mortgage advisory and insurance mediation services to UK customers. Stirling Mortgage Network Limited is authorised and regulated by the Financial Services Authority FSA Reg. 301049.
This privacy policy relates to the information that is provided by you on this web site and during any subsequent contact (via telephone, letter or email) during the course of our mortgage advisory and insurance mediation service. This information includes the personal details you provide us, any additional information you choose to submit and the information Stirling Mortgages gathers by tracking your movements across the website.
At Stirling Mortgages we respect your privacy and this statement sets out how we handle data which identifies you and incorporates our notice of fair collection. If you have questions or concerns regarding this statement, please contact us and we will endeavor to help.
What services do we provide via our website?
The information that you provide us with will be used to contact you to discuss your mortgage and insurance needs at a time and date that you have specified as convenient to you.
The information that you provide will be used to send you, via email, information on rates for the mortgage types that you have indicated. When contacting us by email, we will use the information you provide to assist you with your mortgage and insurance needs.
Why do we collect information about you?
We collect information about you for the following purposes:
- Technical administration of the web site
- To ensure that the services that you have chosen to receive are provided to you in the most effective way.
Customer administration
To ensure that we maintain the highest levels of customer service when providing you with our products and services that you have chosen to receive
Research and development
To develop new and improve existing Stirling Mortgages services, which we believe may be of interest to you.
Marketing
To provide you with details of other Stirling Mortgages services, which we believe may be of interest to you and to provide you with details of products and services offered by third parties, which we believe may be of interest to you. Our most common marketing method is via email and telephone but we may also use other methods including traditional mailing. Third parties may also use any of these methods of marketing to let you know about their products. By accepting these terms and conditions you agree to the use of your data for these marketing purposes but you can ask to 'opt out' of such marketing at any time.
Trading in personal data
We may transfer your details to any entity that may in future acquire or merge with Stirling Mortgages.
If we were to use your personal data for a new purpose, we would offer you the means to consent to this new purpose by you indicating at the point on the site where personal data is collected or during our telephone conversation.
You are in charge of deciding whether we know anything about you but the more you tell us about yourself, the more we can improve our service to help you find the information and products you want.
How do we collect your information?
We collect information about you in a number of ways:
Cookies
Cookies are pieces of data created when you visit a website. The cookies our site uses are 'session cookies', which store your 'preferences' while you move around the site. You can set your computer not to accept cookies if you so wish. This will not in any way affect your ability to access the information on the site, but will prevent you logging into any of the personalised facilities and using the added functionality that the site offers.
The StirlingMortgages.com website uses session cookies and log files to facilitate the smooth running of the site. It does not use cookies to collect any personal information about you except that required for system administration of our web server. Session cookies are deleted when you close your browser.
Log Files
Log files allow us to record visitors' use of the site. The system puts together log file information from all our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way that visitors move around it. Log files do not contain any personal information.
Telephone
If we speak to you by telephone we will ask your permission to retain the information you provide in our client database (electronic files).
What information do we collect about you?
When you use our services, you may volunteer the following information:
Personal data
This data includes your name, address, email address, telephone numbers, property details, income details, credit history and mortgage preferences.
Does Stirling disclose personal data to other parties?
If during the mortgage advisory and insurance arranging service, you consent for your information to be passed to one of our mortgage and insurance partners, we will disclose your personal data to those organisations, for the following purposes:
- Customer administration
- Marketing
Where we disclose your personal data for commercial purposes, we provide you with the means to either opt-in or opt-out of the disclosure by:
- Contacting us using the contact us form. Please enter the email address we have on file for you and request to opt-out in the comments field. Please include your telephone number in case of any questions.
- Sending postal mail to:
Stirling Mortgage Network Ltd
Basepoint Business Centre
Aviation Park West
Enterprise Way
Christchurch
Dorset
BH23 6NW - By telephoning us on 0845 257 2492
For example, when you make an enquiry with us, you indicate that you wish to receive information about our products and services. In this case, from time to time, we would most likely email you relevant information. Later, however, you may decide that you no longer wish to receive this sort of information. If you do make this decision, the email will provide you with an opportunity to opt-out.
How do we keep your information confidential and secure?
We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. For example, we store the personal information you provide in computer servers with limited access that are located in controlled facilities
We have implemented security policies, rules and technical measures to protect the personal data that we have under our control from:
- Unauthorised access
- Improper use or disclosure
- Unauthorised modification
- Unlawful modification
- Unlawful destruction or accidental loss
All our employees and data processors that have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitors' personal data.
We ensure that your personal data will not be disclosed to public institutions and authorities except if allowed by law or other regulation.
Can you access the personal data we hold about you?
You can ask us whether we are keeping personal data about you by:
- Contact us using the contact us form on this site
- Sending postal mail to
Stirling Mortgage Network Ltd
Basepoint Business Centre
Aviation Park West
Enterprise Way
Christchurch
Dorset
BH23 6NW - By telephoning us on 0845 257 2492
We will provide you with a readable copy of the personal data, which we keep about you within 28 days; however, we may require proof of your identity and apply an administration charge before disclosing your personal data to you.
We allow you to challenge the data that we hold about you and, where appropriate, you may have the data:
- Rectified or amended
- Deleted
Privacy compliance
Our privacy policy is compliant with the UK Data Protection Act 1998. In order to demonstrate that our privacy policy accords with the Act, we are subject to the independent data protection authority supervision of:
The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
UK
www.informationcommissioner.gov.uk
If you have an enquiry or concern about our privacy policy, in the first instance please contact:
Stirling Mortgage Network Ltd, Basepoint Business Centre, Aviation Park West, Enterprise Way , Christchurch , Dorset , BH23 6NW
Or contact us via the contact us form on this site
If, after discussing your enquiry or concern, you are not satisfied with the response, you may wish to contact:
The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
UK
www.informationcommissioner.gov.uk